North Lakes
I forgot to backup my computer before I reinstalled windows/mac what should I do?
Call the Medical Emergency Team at Doctor Data Recovery.
Depending on how long ago you reinstalled windows, most or all of your data can still be recovered, the longer you keep using the computer the more your old data is being “overwritten”.
We offer a No Data No Charge Policy, so we can try our best to get your data and if we can’t get it back there will be no charge to you.
I dropped my external hard drive and it is now making unusual sounds. Is my data lost forever, and how can I get my data back?
Please do not attempt to open the drive to see inside, hard drives are highly sensitive and require expert handling and a clean room environment to prevent contamination from dust and other airborne particles that can cause further damage to the drive if it is not removed correctly.
Send your drive into us or arrange a free local pickup. We will evaluate your device and tell you if it will be viable for recovery.
My device is still working but I can’t copy all my data off, it keeps coming up with errors and stops coping.
The good news is with our specialised hardware and software we are able to get around these errors and in most cases get 100% of your data back.
I was working on my uni assignment and my computer crashed, when I restarted my computer the assignment I was working on was gone! Help what can I do?!
I accidently bumped by USB Flash drive and the connector is bent and no longer get detected. Are my files gone now?
We run a network at work that has multiple hard drives in it. Today the box was flashing errors at us and we are unable to see our files on the network. Can I get my data back?
First of all try to safely power down the device then call the Medical Emergency Team at Doctor Data Recovery.
If you are sending in the RAID/NAS you can either send it in as a whole or just send the individual drives. If you send the individual drives, please make a note of the brand/model of the RAID/NAS box and also VERY IMPORTANTLY write down what slot each hard drive came from as you take them out.