FREQUENTLY ASKED QUESTIONS

First of all, stop using your computer, turn it off and keep it unplugged.

Call the Medical Emergency Team at Doctor Data Recovery.

Depending on how long ago you reinstalled windows, most or all of your data can still be recovered, the longer you keep using the computer the more your old data is being “overwritten”.

We offer a No Data No Charge Policy, so we can try our best to get your data and if we can’t get it back there will be no charge to you.

First of all please turn off the device and unplug it.

Please do not attempt to open the drive to see inside, hard drives are highly sensitive and require expert handling and a clean room environment to prevent contamination from dust and other airborne particles that can cause further damage to the drive if it is not removed correctly.

Send your drive into us or arrange a free local pickup. We will evaluate your device and tell you if it will be viable for recovery.

This usually means the drive is starting to fail and is encountering “read errors”. Usually when Windows encounters these errors it stops the copying command to prevent transferring of corrupted data.

The good news is with our specialised hardware and software we are able to get around these errors and in most cases get 100% of your data back.

First of all, turn off your computer and call the Medical Emergency Team at Doctor Data Recovery. In most cases your file is still on the hard drive but windows no longer knows about it, we can find any temporary files that were being used in order to recover your assignment again.

Depending on the type of damage that has been sustained to the device, we should be able to repair the USB drive temporarily in order to get your data back for you. Once we have performed a free evaluation we will be able to tell you with good certainty if we will be able to get that data back or not.

Sounds like you were running a RAID or NAS, which usually is a storage device that can be accessed over a network. We are able to reconstruct the RAID using specialised hardware and software.

First of all try to safely power down the device then call the Medical Emergency Team at Doctor Data Recovery.

If you are sending in the RAID/NAS you can either send it in as a whole or just send the individual drives. If you send the individual drives, please make a note of the brand/model of the RAID/NAS box and also VERY IMPORTANTLY write down what slot each hard drive came from as you take them out.